Want to ask us a Question?
Finding hardworking, reliable cleaners in Cardiff is a tough task but with Mr & Mrs Cleaning you need look no further. Being able to trust a cleaning company is one of the most important things for our customers & this is why we have put together some of our most frequently asked questions to put your mind at ease.
If you have any questions that are not covered below please feel free to send us your query
by filling out this contact form and we'll get back to you as soon as we can!
Cardiff Cleaning Service FAQ's
Cardiff & Vale of Glamorgan Cleaning Service
If I book a Cleaning Service, do I need to be home at the time?
It's entirely upto you! We're more than happy to work around our customers, however a lot of our customers prefer to use our cleaning service whilst at work, shopping or on the school run etc. We do offer a free key collection & return service with all of our Cleaning Services. Alternatively, some customers may want to leave the key in a "safe place" so we can carry out the cleaning service and then post the key back through the letterbox when complete.
How do I pay for your cleaning service?
We've made paying for your cleaning service as easy as possible. We care able to accept cash,card or cheque payments. The most popular form of payment seems to be onine bank transfer. We will provide you with account details for payment transfer after the job is complete.
With your Office Cleaning Service, will I be tied into a long term contract?
Not at all. Our objective is to always maintain high standards & so we are able to tailor our service to suit your needs. Most of our Office cleaning contracts just require a 28 day notice period to cancel our service agreement.
Can I give specifics of what I would like done at each visit?
You sure can! Our Cleaning Operatives are happy to work from a list of cleaning chores you provide us with & will do everything they can to complete the list within the cleaning time slot. Our Commercial Cleaning customers can request one of our magnet dry-wipe boards to keep at the workplace which can be used leave us a message with any specific cleaning requirments you may have. For Example - "Please give inside of fridge a wipe"
How can I be sure your Cleaning Operatives will stay for the full time slot paid for?
As we are a small family run unit, reputation is everything to our business. We have a passion for both cleaning & customer service which is something you will gather from reading our Customer Reviews. Also, through working with our commercial customers. We have noticed that other cleaning companies give unrealistic quotations to under cut companies like ourselves, This may seem tempting at first but over time our customers noticed standards are never maintained. It is our promise to always provide realistic, honest quotations for your office cleaning and endovour to maintain the highest standards.